Site FAQ

Our products ship from multiple locations, depending on delivery address and product availability. Most locations ship same day if ordered by noon local time with FedEx Ground. Larger, more complicated orders, may not ship until the next business day. Our locations are only open Monday to Friday during normal business hours and are not retail locations. Pickup is available, but must be ordered and arranged before and scheduled as a will call pickup.

Nevada and Georgia Products Ships same day if ordered by noon local time Resilient Sound Clips Green Glue Compound TotalMass MLV Barrier (Nevada) Acoustical Sealant Door Seals Putty Pads Pipe and Duct Wrap QuietBox (Nevada) GenieMat FIS and Bushings Acoustic Sleepers

Kentucky Products Ships same day if ordered by noon local time GenieMat RST GenieMat PMI GenieMat FAS and FAS3

Idaho Products Lead time varies per production schedule IsoDoor (built to order) QuietBox (custom sized)

Express shipping is available for most products by calling us at 877-866-6473, or if available, using our live chat feature, to receive an express shipping quote. Keep in mind that our multiple stocking locations allow us to deliver orders to over 97% of our customers within 1-2 days through regular UPS Ground.

Express shipping is not guaranteed and will not be refunded if the carrier does not deliver within the expected time frame.

Pickup is available for most products. Refer to our Shipping Times and Locations Maps for availability. Our distribution locations cannot accept payment or process your order. You must contact us to verify availability and to place your order with a request to pickup before attempting to pickup from one of our distribution locations.

Orders of significant weight will occasionally ship via freight/pallet for an easier delivery and to protect the products during transit. These shipments require a signature at delivery and inspection by the recipient for any damaged or lost product. 

If any items are missing or damaged, you must make note of it on the BOL (bill of lading) provided by the driver and make sure both you and the driver sign the BOL. Keep a copy for your records and contact IsoStore immediately. We must receive notification of the missing or damaged items within 3 days of receiving your shipment in order to file a claim. Failure to inform the driver of damaged or lost product will limit our claim to a concealed damage claim (33% of the value of the damaged or lost product). If you notify IsoStore after 3 days from receiving the order, then we likely will not be able to file a claim on your behalf or replace the missing or damaged items.

We will ship any of our products worldwide. Due to the extreme weight of many of our products, international shipping (except to Canada or Mexico) can be hugely expensive. We recommend that our international customers purchase products that are either lightweight (i.e. resilient sound clips) or in bulk (i.e. Green Glue Compound 5 gallon pail instead of tubes). The lighter the packages and the fewer number of packages shipped, the cheaper the cost. At this time, we currently will only ship international orders with a sub-total valued over $250 USD (excluding orders to Canada).

Please Note: Our online shopping cart will only calculate ground shipping to Canada for the lightweight products. For all other products to Canada or any orders to other countries, please contact us first via email to request a quote.