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Shipping Questions

We ship most orders same day via UPS Ground from our Nevada, Georgia, and Kentucky inventory locations. Not all products are stocked at each location and some products ship directly from the manufacturer. Refer to the product page for more specific information regarding lead time on each product.

Most of our products ship same day from our stocking locations unless otherwise noted on the product page. The general order cutoff time for same day shipping (products that ship same day) is noon ET for customers on the eastern half of the United States and noon PT for customers on the western half of the United States.

Our products ship from multiple locations. Most lightweight products, as well as our TotalMass MLV, ship from both Nevada and Georgia same day. GenieMat RST ships from our inventory location in Kentucky. Custom products have varied lead times. Refer to the product page to see which location(s) the product will ship from and the estimated delivery days.
Shipping Map from Nevada and Georgia IsoDoor Shipping Location GenieMat RST Shipping Location

Express shipping is available for most products by calling us at 877-866-6473, or if available, using our live chat feature, to receive an express shipping quote. Keep in mind that our multiple stocking locations allow us to deliver orders to over 97% of our customers within 1-2 days through regular UPS Ground. Some products do not ship same day including GenieMat™ products and IsoDoors.
Pickup is available for most products. However, not all products are stocked at each distribution location. Our distribution locations cannot accept payment or process your order. You must contact us to verify availability and to place your order with a request to pickup before attempting to pickup from one of our distribution locations.

Orders of significant weight will occasionally ship via freight for an easier delivery and to protect the products during transit. These shipments require a signature at delivery and inspection by the recipient for any damaged or lost product. For IsoStore to file a claim on the recipient’s behalf, all damage or lost product must be noted at delivery. Failure to inform the driver of damaged or lost product will limit our claim to 33% of the value of the damaged or lost product.

We will ship any of our products worldwide. Due to the extreme weight of many of our products, international shipping (except to Canada or Mexico) can be hugely expensive. We recommend that our international customers purchase products that are either lightweight (i.e. resilient sound clips) or in bulk (i.e. Green Glue Compound 5 gallon pail instead of tubes). The lighter the packages and the fewer number of packages shipped, the cheaper the cost. At this time, we currently will only ship international orders with a sub-total valued over $250 USD (excluding orders to Canada).

Please Note: Our online shopping cart will only calculate ground shipping to Canada for the lightweight products. For all other products to Canada or any orders to other countries, please contact us first via email to request a quote.