Faq

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We are open during this COVID-19 crisis and shipping daily with no delays from all locations.

QUESTIONS? EMAIL US OR REQUEST CALLBACK

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We take our time on the phone with every customer. Because of this, sometimes we aren't available to answer your call. Avoid the frustration of dialing our number repeatedly by requesting a callback so we can call you at your convenience. Calls will be returned as requested, Monday to Friday from 10 AM to 6 PM ET (excluding major holidays).

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Product Questions

To provide the best support possible, we have developed our site to include every bit of information on every product, isolation method, and how to use these products in nearly ever scenario. Before contacting us, please review the links below to find the answers to your questions:

If you still have questions about our products, then please contact us by phone, email, or live chat. We are here to help make your project a success!