You can return any product on our site within 60 days of ordering. Returns beyond 60 days of ordering will not be accepted. This return policy excludes any custom manufactured products (IsoDoor, IsoDoor HD, custom QuietBox, etc.). A restocking fee, which varies for each product, will be assessed for each return (ranging from 5% to 15% of the original product purchase price). If your order was placed during a free shipping promotion, the the cost of shipping, originally waived, will be deducted from the amount refunded. If your order benefited from a quantity or promotional discount (i.e. 5% off orders of $250), the original purchase invoice will be recalculated to reflect the product return. The applicable discount, if any, will be adjusted to match the amended purchase price (i.e. a 5% discount on an order of $520 will be revoked if a product return results in an amended sub-total amount under $250).