Returns will only be accepted for orders placed in the last 60 days. Fill out our product return form to initiate a return request.
We will process your request within 1 business day. If you request shipping labels, then we will provide you with the appropriate shipping labels with full insurance and tracking for your product return. Return shipping fees will be deducted from the amount refunded. Please write your name and order number on the outside of any box you return to us. This will eliminate errors associated with issuing a return.
You can return any product on our site within 60 days of ordering. Returns beyond 60 days of ordering will not be accepted. This return policy excludes any custom manufactured or custom cut products (IsoDoor, IsoDoor HD, custom QuietBox, door seals cut by the manufacturer, etc.). A restocking fee, which varies for each product, will be assessed for each return (ranging from 5% to 15% of the original product purchase price). If your order was placed during a free shipping promotion, the the cost of shipping, originally waived, will be deducted from the amount refunded. If your order benefited from a quantity or promotional discount (i.e. 5% off orders of $250), the original purchase invoice will be recalculated to reflect the product return. The applicable discount, if any, will be adjusted to match the amended purchase price (i.e. a 5% discount on an order of $520 will be revoked if a product return results in an amended sub-total amount under $250).
A refund will be credited back to your original method of payment and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three days, depending on the complexity of the return. Shipping charges assessed during the original order will not be refunded.
If you receive an incorrect or damaged product, please notify us immediately. We will promptly ship a replacement or issue a refund for the cost of the damaged or incorrect product. If the shipment is valued over $250, then photographs of the damage are required to begin the claims process with our shipping carrier.
By placing an order on IsoStore.com or over the phone, you are agreeing to pay for the items ordered. An email confirmation will be sent automatically once the transaction has successfully completed. Any changes to the order, billing address, or shipping address, must be made by email or over the phone. Otherwise the order is considered final and agreed upon by both parties.